We offer complimentary UK next day delivery on all items purchased through our website. Orders purchased by 12pm will be dispatched on the same day. We will typically send your order to you via Special Guaranteed Next Day Delivery. For all orders, please allow up to three working days for delivery. We are not responsible for any delays that have been caused by the courier or events outside of their control.
Delivery & Collection
UK DELIVERY
You will be required to sign for the receipt of the items at the delivery address. If no one is in to sign for the item(s), you may be required to collect them from your local delivery office. You should not sign for or accept any parcels that have been damaged or tampered with.
INTERNATIONAL DELIVERY
We deliver to Europe, USA and Canada. For orders less than £1000 fully insured shipping is charged at £50, payable at checkout. For purchases above £1000 this shipping service is complimentary. Orders placed before 12pm (GMT) are usually dispatched the same day. Please note that all deliveries require a signature, and tracking details will be shared with you once your order has been shipped.
International shipments may be subject to customs duties, taxes, or import fees, depending on the destination country. These charges are the responsibility of the buyer and are handled directly with the shipping carrier. The courier will contact you during transit regarding any applicable fees, which must be paid before delivery can be completed. Kindly note that we are unable to declare items at a reduced value or mark them as gifts.
HIGH VALUE ORDERS
High value orders may be subject to further security checks, which could delay when your order is shipped.
For high value orders of over £10,000 and up to £15,000 we will request you to provide us with proof of ID along with address proof for either the billing or shipping address. Such orders will only be processed after we have validated your ID and address proof.
For high value orders of over £15,000 we request you to visit one of our stores to collect your order. We will request you to present your proof of ID along with address proof at the time of collection.
For order tracking information, please get in touch with our customer service team on 0203 915 2287 or info@sandrjewellers.com.
The purchased items are your responsibility from the time the items are delivered to you. This is extended to us not being liable if you fail to provide us with the correct address.
CLICK AND COLLECT
You have the option to collect your order from the following stores:
- 127 Victoria Street, London, SW1E 6RD
- 78 Old Brompton Road, London, SW7 3LQ
- 199 Edgware Road, London, W2 1ES
Click and collect is available on all orders. Collection is available from the following working day after 12pm. On Saturday, click and collection is only available in the Old Brompton Road and Edgware Road stores. Upon receipt of your order we will contact you to arrange collection.
On collection, you must provide a valid form of ID (Driving Licence or Passport) with the proof of purchase receipt. If you don’t collect your order from the store you selected within 7 days of the collection date, then your order may be cancelled.
The purchased item(s) are your responsibility from the time you collect them from us.
CONTACT US
If you have any questions on our delivery or click and collect service, please don’t hesitate to contact us:
- Phone: 0203 915 2287
- Email: info@sandrjewellers.com
Our customer service team is available Monday to Friday 9am – 5pm and Saturday 10am – 4pm. We aim to respond to your enquiry within one hour during these hours.
